Body Mind Workers Policies

1.Terms & Conditions of Payment

  • The preferred method of payment is by BACS to the following account:
    Account Name: Mind International Training Associates
    Account Number:     66931760
    Sort Code:                 30 93 71
  • Your course place is not confirmed until you have made either the full payment or your first instalment. Once your place has been confirmed in writing, the course fees are non-refundable.
  • If a place is available, you may transfer once onto a different course, subject to a £100 administration fee.
  • Paying in full:
    The course fee of £1497 (+VAT) for Levels 1, 2, 3 & 4 or £299.00 for two day modules is due at least 30 days before commencement of training.
  • Paying in instalments:
    Subject to agreement, the course fee may be paid in 9 monthly instalments of £200 for Levels 1 to 4 to the above account. Instalments must be paid on a monthly basis until the course fee has been paid in full. Your first instalment must be paid prior to the course commencing.
  • If you cancel your place less than one month before the course begins, the full course fee will be payable. If you cancel your place more than one month before the course begins, Body Mind Workers will refund any payments made, less an administration fee of £100.
  • If you are paying by instalments, you may not book onto another course until the outstanding balance has been paid or the new booking is paid in full, in advance.
  • Repeat attendance at Level 1 – 4 may be taken at a reduced rate of 50% of the course fee. This does not include an additional course manual.
  • Body Mind Workers reserve the right to cancel a training level at any time. In such an instance, a full refund will be made.
  • Courses will only run with sufficient bookings. We will initially acknowledge your booking, then send full details and your confirmation documents when the course is confirmed. We advise you not to make accommodation and travel plans until you have received your confirmation documents.
  • Body Mind Workers reserve the right to decline admission to any level of teaching.
  • Body Mind Workers reserve the right to increase the course fees from time to time. The price you pay will not increase once your place has been confirmed.
  • Attendance certificates are given at all Levels and for CPD. To achieve the Practitioner certification, and to use the BMW logo, the case study requirement must be successfully met.
  • Body Mind Workers will keep secure all personal information that is provided by you, in accord with its Data Protection Policy (see below).

2. Terms & Conditions of Training

All students will be required to sign the following agreement before participating in training with Body Mind Workers.

By attending this training you are agreeing to the following terms and conditions of training:

  • As with any training there is an expectation that this training will remain confidential and any disclosures made will remain within the Body Mind Workers forum unless there is permission to discuss outside of the forum.
  • Participants may not record, film or photograph the training without the express consent of Body Mind Workers and those taking part in the training.
  • Participants may be filmed or photographed which may be used for further training within the Body Mind Workers forum.
  • Participants may be photographed which may be used for promotional materials.
  • Except where specifically referenced, Mind International Training Associates (MITA) reserve the rights to all training materials including and not limited to Training Manuals and other documentation that may be distributed. By undertaking this training the participant agrees not replicate or reproduce in any way whatsoever, any such materials without the express consent of MITA.
  • By undertaking this training participants agree that they will utilise any skills that they obtain in a purely ethical manner. In addition, before entering into practice that they will submit the appropriate case studies as outlined by the course requirements, and obtain and maintain appropriate insurances and/or indemnities.
  • During the course an attendance list including contact information of the members will be distributed to all members of the group. This list contains the personal information of the members of the group and is not to be circulated outside of the group without express permission from the members whose information it contains. If you do not wish for your details to appear on the list you must notify the Body Mind Workers administration team in advance of the course.
  • Due to the interactive nature of the training being undertaken each training course may vary in content and delivery depending on the participants and from time to time, adjustments in the training techniques. Body Mind Workers offers participants the opportunity to retake courses at a reduced rate as it recognizes the benefits that trainees receive from further developing the skills at each level.

3. Code of Ethics

Body Mind Workers is a Private Institution of higher learning dedicated to the education and training of Body Mind Worker Practitioners and is committed to providing an exemplary education and training on the ethical foundations of responsibility, integrity, professionalism and respect for persons.

Healthcare learning institutions hold a special position of trust within society. They maintain this trust and the privileges it affords them, by keeping their promise to society to conduct themselves with the highest level of ethical propriety commensurate with a learning institution that serves a Healthcare learning field.

4. Equality and Diversity Policy

Statement of Policy

  • Body Mind Workers recognise that we live in a society where discrimination still operates to the disadvantage of many groups in society.
  • Body Mind Workers believes that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.
  • Body Mind Workers is committed to the promotion of equal opportunities within the organisation, through the way we manage the organisation and provide services to the community. In order to express this commitment, we develop, promote and maintain policies that will be conductive to the principles of fairness and equality in the workplace.
  • The objective of this policy is that no person (staff, tutor or student) should suffer or experience less favourable treatment, discrimination or lack of opportunities on the grounds of gender, race, colour, nationality, ethnic origin, religious or philosophical beliefs, disability, health status, HIV status, age, marital status, parental status, sexual orientation, political beliefs or trade union membership, class, responsibility for dependents, physical attributes, ex-offender status as defined by the Rehabilitation of Offenders Act 1974, lack of formal qualifications where such qualifications are not formally required, or any other grounds which cannot be shown to be justifiable within the context of this policy.
  • This policy will influence and affect every aspect of activities carried out atBody Mind Workers including promotional work, training, casework and other functions linked toBody Mind Workers, as determined by the management team.
  • In the provision of services and the employment of staff, Body Mind Workers is committed to promoting equal opportunities for everyone. Throughout its activities, Body Mind Workers will treat all people equally.
  • Body Mind Workers will make any reasonable adjustments where needed, to ensure that our services are accessible to all. 

Conduct and general standards of behaviour

All staff, students and tutors are expected to conduct themselves in a professional and considerate manner at all times.Body Mind Workers will not tolerate behaviour such as:

  • making threats
  • physical violence
  • shouting 
  • swearing at others 
  • persistent rudeness 
  • isolating, ignoring or refusing to work with certain people 
  • telling offensive jokes or name calling 
  • displaying offensive material such as pornography or sexist / racist cartoons, or the distribution of such material via email / text message or any other format
  • any other forms of harassment or victimisation

The items on the above list of unacceptable behaviours are considered to be disciplinary offences within Body Mind Workers and can lead to expulsion from the college or disciplinary action being taken.

Complaints of discrimination

Body Mind Workers will treat seriously all complaints of unlawful discrimination on any forbidden grounds made by employees, students, tutors or other third parties and will take action where appropriate.

All complaints will be investigated in accordance with the organisation’s grievance, complaints or disciplinary procedure, as appropriate and the complainant will be informed of the outcome in line with these procedures.

We will also monitor the number and outcomes of complaints of discrimination made by staff, students, clients and other third parties.

Legal Obligations

Equal Opportunities and Discrimination (Equality Act 2010)
The new Equality Act came into force in October 2010 and replaces all previous equality legislation in England, Scotland and Wales – namely the Race Relations Act 1976, the Disability Discrimination Act 1995, the Sex Discrimination Act, the Equal Pay Act, the Employment Equality (Age) Regulations 2006, The Civil Partnership Act 2004, the Employment Equality Regulations 2003 (religions and belief and sexual orientation).

The Equality Act 2010 protected characteristics are:

Age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race , religion or belief sex and sexual orientation.

In valuing diversity Bowen College is committed to go beyond the legal minimum regarding equality.The Equality Act 2010 harmonises and strengthens and replaces most previous equality legislation. The following legislation is still relevant:

  • The Human Rights Act 1998.
  • The Work and Families Act 2006.
  • Employment Equal Treatment Framework Directive 2000 (as amended).

5. Ethical Standards

Responsibilities of Administration / Faculty and Staff

  • To uphold the mission, values and educational character and integrity of Body Mind Workers
  • To observe a reasonable and proper loyalty to the college, management and staff
  • To be aware of and respect the educational goals, policies, standards, procedures and protocols of the institution and the profession which he or she represents
  • To ensure that all operations of the college comply with all applicable legal and regulation requirements as well as all policies, protocols and procedures of the college including this code of ethics
  • To perform the duties of their position with personal and professional integrity to the best of their abilities
  • To represent themselves in a professional manner including but not limited to, professional language and professional attire
  • To not misrepresent his or her profession qualification

Responsibilities of Students

  • To uphold the mission, values, character and integrity of Body Mind Workers
  • To comply with all legal and regulatory requirements as well as all Body Mind Workers policies, protocols, procedures including this code of ethics
  • To treat with respect, courtesy, consideration and refrain from harassment and discrimination against any student or colleague on the basis of race, colour, religion, sex, orientation or social and family background and shall make reasonable effort to ensure that each student is protected from harassment or discrimination
  • To be honest in behaviour and conduct with Body Mind Workers. Any form of cheating, plagiarism, falsification of records or false information to college officials is a breach of the ethical standards set out by Body Mind Workers
  • To be honest in behaviour and conduct with Body Mind Workers concerning the conduct of all others and refraining from abetting others in academic dishonesty
  • To fulfil the financial obligations set out by Body Mind Workers with diligence and goodwill
  • To refrain from and ensure that no behaviour which interferes with or endangers the operations of Body Mind Workers and the students ability to learn
  • To refrain from and ensure that no behaviour or manner of conduct endangers the health or safety of other students, faculty and staff
  • To refrain from and ensure that there is no use of alcohol, narcotics or any form of mood altering or abused drug use on the property of Body Mind Workers
  • To refrain from and ensure that one does not disrupt activities, behave in a disorderly manner, use and abuse vulgar language and/or obscene actions, disrespect the rights and privileges of others which in turn disrupts the learning environment or hinders the learning process of others
  • To ensure that there is no misuse of Body Mind Workers property which may result in vandalism, damage, mutilation, destruction and/or vandalism which includes the college building, learning materials, files, records, safety equipment, fire alarms, fire equipment and all other college property
  • To ensure that there is no use of or selling of fireworks, firearms, knives or other offensive weapons or materials on college property
  • To ensure that there is no impersonation of a student (applicant) at an examination or assessment
  • To not place persistent, inordinate or inappropriate demands for time and attention from faculty and staff

Reason for Policy and Procedures

Body Mind Workers has an ethical as well as a legal responsibility to provide a safe and healthy environment to its employees, tutors and students. In addition, Body Mind Workers strives to achieve overall awareness from all members of its community concerning the development, implementation, monitoring, and reviewing of all safety procedures.

6. Health and Safety Policy

Statement of general policy

  • Body Mind Workers is committed to prevent accidents and cases of work-related ill health by managing the health and safety risks in the workplace       
  • Risk assessments are completed for offices and all training venues and actions arising out of those assessments implemented. (Risk assessments are reviewed when working habits or conditions change). First Aid kits are provided at each office and all tutors are qualified First Aiders.  A first aid kit and accident book is taken to each course of training.
  • Body Mind Workers will provide clear instructions and information, and adequate training, to ensure tutors are competent to do their work. Staff and tutors are given necessary health and safety training as part of the induction process (including manual handling and electrical safety). We will ensure that suitable arrangements are in place to cover tutors engaged in work remote from the main company site. We provide Risk assessment template to all our tutors with appropriate guidance.
  • Body Mind Workers will engage and consult with tutors on day-to-day health and safety conditions.    
  • Staff and tutors are routinely consulted on health and safety matters as they arise. We will update tutors on any changes to H&S policy or procedures.
  • Body Mind Workers will implement emergency procedures for all its training venues, to cover evacuation in case of fire or other significant incident.
  • Escape routes in offices are well signed and kept clear at all times. Evacuation plans are tested from time to time and updated as necessary. Body Mind Workers will provide training for all staff at offices on emergency procedures.
  • Tutors will brief students on relevant emergency procedures for the venue at the start of each training course.
  • Body Mind Workers will maintain safe and healthy working conditions, provide and maintain plant, equipment and machinery, and ensure safe storage / use of substances
  • Toilets, washing facilities and drinking water will be provided at offices and all training venues. A system is in place for routine inspections and testing of equipment used and for ensuring that action is promptly taken to address any defects.
  • Regular H&S inspections will be carried out in conjunction with venue staff at each venue prior to commencement of training.

7. Policies on Safety Conduct In Case of Fire:

At the start of each training course students will be briefed on the fire escape arrangements for that venue. In the event of a fire or fire drill we ask that you listen carefully to your tutors.

Standard procedures are as follow:

  1. Move in a calm and orderly manner toward the doorway of your classroom. The last person out of the classroom must close the door behind them.
  2. Walk, do not run through hallways or on stairs.
  3. Do not jeopardise your own safety or the safety of others by stopping to gather personal belongings.
  4. Do not stop to dress, if you are partially disrobed wrap yourself in a sheet or blanket and leave the classroom.
  5. Once you are outside the building you must remain with your class and tutor at the assembly point because the tutor will be conducting a head count.

8. Complaints Policy

Body Mind Workers views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at Body Mind Workers knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect ofBody Mind Workers.

Where Complaints Come From

  • Complaints may come from tutors, students or any person or organisation who has a legitimate interest in Body Mind Workers.
  • A complaint can be received verbally, by phone, by email or in writing.
  • This policy does not cover complaints from staff, who should use Body Mind Workers’s Discipline and Grievance procedure.

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Overall responsibility for this policy and its implementation lies with Matt Hudson.

Written complaints may be sent to:
Body Mind Workers
Park Road


Verbal complaints may be made by phone to 01803 463775 or in person at any of our venues.

Receiving Complaints

Complaints may arrive through channels publicised for that purpose or through any other contact details or opportunities the complainant may have.Complaints received by telephone or in person need to be recorded. The person who receives a phone or in person complaint will:

  • Write down the facts of the complaint
  • Take the complainant’s name, address and telephone number
  • Note down the relationship of the complainant to Body Mind Workers (for example: student, training venue)
  • Tell the complainant that we have a complaints procedure
  • Tell the complainant what will happen next and how long it will take
  • Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.

Stage One

  • In many cases, a complaint is best resolved by the person responsible for the issue being complained about.
  • If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate.
  • Whether or not the complaint has been resolved, the complaint information should be passed to Matt Hudson verbally within 24 hours and in writing within one week.
  • On receiving the complaint, it will be recorded in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and to take appropriate action.
  • If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.
  • Complaints should be acknowledged by the person handling the complaint within a week. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.
  • Ideally complainants should receive a definitive reply within two weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.
  • Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

Stage Two

  • If the complainant feels that the problem has not been satisfactorily resolved at Stage One, they can request that the complaint is reviewed by Matt Hudson.
  • The request for this review should be acknowledged within a week of receiving it. The acknowledgement should say who will deal with the case and when the complainant can expect a reply.
  • Matt Hudson may investigate the facts of the case themselves or delegate a suitably senior person to do so. This may involve reviewing the paperwork of the case and speaking with the person who dealt with the complaint at Stage One.
  • If the complaint relates to a specific person, they should be informed and given a further opportunity to respond.
  • The person who dealt with the original complaint at Stage One should be kept informed of what is happening.
  • Ideally complainants should receive a definitive reply within four weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.
  • Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.
  • The decision taken at this stage is final, unless Body Mind Workers decides it is appropriate to seek external assistance with resolution.

Complaints Procedure
The company may vary the procedure for good reason. This may be necessary to avoid a conflict of interest, for example, a complaint about Matt Hudson should not also have Matt Hudson as the person leading a Stage Two review.

Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.

8. Data Protection Policy

Kate to provide

9. Review of Body Mind Workers Policies

All Body Mind Workers Policies are reviewed annually.

Last review date: 02/01/17

Next review date: 02/01/18

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